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Before you open an account or carry out any transaction on xx68, these terms set out what applies to your use of this platform. Access and eligibility depend on local law and the eligible region you are in — read this page carefully so you know exactly where you stand.
operates this platform for users in regions where access is permitted under local law. Nothing in these terms creates a right of access where local law does not allow it. Your use of this site, including any account registration, deposit or withdrawal through DuitNow, GrabPay or Bank Transfer, is governed by these terms in full. We may revise these terms when our operational or legal position changes. When a revision happens, the updated version is published here, and the date of the change is noted at the top of this page. Continuing to use your account after a revision means you have accepted the updated terms. If you do not agree, the correct step is to stop using the platform and request account closure through our support channel. Certain sections of this policy apply specifically to how we handle payment transactions — including DuitNow instant transfers and GrabPay top-ups — and those sections should be read alongside your account wallet history, which is always visible after you log in. Where any clause conflicts with applicable local law, local law takes precedence to the extent of that conflict.
Our legal terms apply to everything you do on this platform — from creating your account to making a payment and accessing game content. Some areas fall outside what we can cover here, particularly services operated by third parties. Understanding the boundary helps you know who to contact when something comes up.
This policy covers your account registration, login credentials, identity verification steps shown in your account, and any access suspension. All of these are governed by xx68's terms directly, and you can raise a query through our support channel.
Deposits and withdrawals processed through DuitNow, GrabPay and Bank Transfer fall within this policy. The transaction record in your account wallet is the source of truth for any dispute about an amount, date or status.
Game content available in the lobby — including titles from PlayStar, JDB, CQ9, Spadegaming, Bigtime Gaming and Pragmatic Play — is subject to each studio's own content terms. Our policy covers how that content is made available to you, not the studio's internal rules.
Payment providers, device operating systems and network services are not operated by xx68. Issues arising from a DuitNow bank gateway, a GrabPay wallet outage or your device's network connection fall outside our policy and must be raised with the relevant service provider.
This policy gives you several clear actions you can take at any point. You are entitled to review your transaction history, request a correction to account details that are inaccurate, and raise a formal question about how your data or account is being handled. None of these steps require you to close your account first. Your transaction history — covering every DuitNow transfer, GrabPay top-up and Bank Transfer in or out — is available in your account wallet the moment you log in. If a record looks wrong, contact our support team with the transaction reference shown on screen. For account detail corrections such as a phone number or e-mail address, follow the verification steps shown in your account settings page. Do not send sensitive identification documents through chat unless our support team specifically requests them and confirms the secure channel to use.
Log in and go to your account wallet to see a full history of every transaction. The reference number, date and amount are all shown there. Use that reference when you contact support about a specific entry.
Go to account settings after login to update your registered phone number or e-mail address. Each change requires the verification step shown on that screen — follow those fields exactly.
If you are unsure how any clause in these terms applies to your account, send your question through our live chat or e-mail channel. State the clause number and your account reference so we can respond accurately.
Closing your account is a formal request handled by our support team. Contact us through the channel listed in the support section below, and allow for the verification steps our team will walk you through before closure is confirmed.
If any part of these legal terms raises a question about your account, your transaction record or how we apply our policy, our support team is the right place to start. Have your account reference ready before you reach out — it speeds up every response.
Open the live chat icon from any page on xx68 once you are logged in. State your account reference and the specific clause or transaction you are asking about. Our team will confirm whether the query sits within policy scope.
For formal policy questions or account closure requests, e-mail our support address listed on the contact page. Include your registered e-mail, account reference and a clear description of the issue so we can route it to the right team member.
Many policy-related actions — reviewing transaction records, updating contact details, checking the current terms version — can be completed directly in your account dashboard after login without needing to contact support at all.
We collect account data — including registration details and transaction records from DuitNow, GrabPay and Bank Transfer activity — only to the extent needed to operate your account and comply with the obligations placed on us by applicable law. Data is not sold to third parties. Retention periods follow the legal requirements of the jurisdiction under which this platform operates, and we do not keep data longer than those requirements demand. If you want to know what we hold, or request a correction, use the support contact paths in the section above.
We use cookies to keep your session active, remember your account preferences and understand how pages are used. You can manage cookie settings through your browser at any time. Disabling all cookies may affect how some account features work on your device.
Your account password and any one-time verification code sent to your registered number are personal to you. We will never ask for your password through chat or e-mail. If you receive a suspicious message claiming to be from xx68, report it through live chat immediately.
Transaction records — including every DuitNow and GrabPay entry — are retained for the period required under applicable law. After the retention period ends, records are removed from active systems. Your account wallet shows the live record during your active account period.
To correct inaccurate personal data or request removal of data we are no longer required to hold, contact us by e-mail with your account reference. We will confirm the steps and timeline for your specific request in writing before we act.
These are the questions we hear most often about our legal terms, account rights and data handling. If your question is not covered here, reach out through live chat or e-mail with your account reference.
Access to xx68 depends on local law and the eligible region you are in. If access is permitted where you are, these terms apply in full from the moment you register an account or carry out any transaction, including deposits through DuitNow, GrabPay or Bank Transfer.
The current version is always published on this page. The date of the most recent revision is shown at the top of this document. If you want a record of a previous version, contact our support team by e-mail with your request and account reference.
We publish any revision here before it takes effect and update the revision date at the top of the page. Continuing to use your account after a revision is published means you have accepted the updated terms. If you disagree with a change, contact support to close your account.
Log in, go to your account wallet and locate the transaction reference for the entry in question. Contact our live chat or e-mail support with that reference number, the date and the amount shown. We will review the record against our payment logs and respond with our findings.
We hold the registration details you provided when you opened your account, along with your transaction history covering DuitNow, GrabPay and Bank Transfer activity. To request a summary of what we hold, contact our e-mail support channel with your account reference.
Send a written request by e-mail including your account reference and a description of what you want removed. We will confirm whether the data is within the retention period required by applicable law and outline the next steps and timeline in our reply to you.