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These terms set out how your xx68 account works — what you can do, what we commit to, and where the boundaries are. Read through them before you start so there are no surprises when you fund your wallet or reach out to support.
By opening and using an xx68 account, you agree to the conditions set out on this page. They cover how your account is created and maintained, how deposits and withdrawals move through your wallet, and how we handle account-level disputes. Access to xx68 is subject to local law; availability depends on your region and whether your use is permitted under the laws where you are located. We do not extend these terms to cover services outside our platform. Payment routes — DuitNow instant transfers, GrabPay top-ups and Bank Transfer — each operate according to the respective service provider's own rules in addition to ours. Where a conflict arises between those external rules and ours, you should contact our support team so we can clarify which applies to your specific situation. We may update these terms when our services change. When that happens, the revised version is posted on this page with a note of what changed. Continuing to use your account after that update means you accept the revised terms. If you do not agree to a change, close your account before the effective date and contact support to settle any open wallet balance.
These terms draw a clear line between what we govern and what sits outside our reach. Knowing where that line is helps you raise the right question with the right party.
Your account login, wallet balance, account settings and any actions you take while signed in are fully within the scope of these terms. We are responsible for how the account platform behaves.
Deposits and withdrawals processed through DuitNow, GrabPay or Bank Transfer are covered here up to the point they leave our system. Once funds enter the payment provider's network, that provider's terms apply.
Games, odds displays, promotional information and lobby content hosted on xx68 fall under these terms. We control what is shown and are accountable for its accuracy on our platform.
External wallets, banking apps and payment gateways operate under their own terms. We are not a party to those agreements and cannot resolve disputes that arise solely within a third-party service.
You have the right to review, correct and query information held against your account at any time. To check your transaction history, open the account dashboard after login — every deposit and withdrawal is listed there with timestamps and reference numbers, so you can cross-check against your DuitNow or GrabPay statement directly. If a detail on your account is wrong — a name spelling, a registered contact, a linked payment method — use the account settings page to submit a correction request. We will process it and confirm once the change is applied. For anything that cannot be resolved through self-service, our support team is the next step. Reaching out early, before a situation escalates, keeps things straightforward. We keep a record of each contact so you can follow up on an open query by referencing the ticket number sent to you at first contact.
Your full transaction history is in the account dashboard. Each entry shows the amount, payment route used and status so you can verify any DuitNow or Bank Transfer deposit without contacting support.
Update your registered name, contact information or linked payment method through account settings. Changes are confirmed once processed; you will see the updated detail on your next login.
Use the support chat or email channel to flag a discrepancy. Quote the transaction reference number from your dashboard — it speeds up the review and avoids back-and-forth on basic details.
For account access issues or wallet disputes that are not resolved in self-service, contact our Malaysia support team. We track each request with a ticket number so nothing gets lost between contacts.
Queries about these terms, your account status or a specific transaction can come through any of the three channels below. For wallet disputes, have your account reference and the relevant transaction ID ready — it moves things along.
Open the chat widget on xx68 while logged in. Suitable for account questions, transaction status checks and payment route queries involving DuitNow or GrabPay.
Send account and policy queries to the support address listed in your account settings page. Include your account ID and a brief description so the team can pull the right records first.
The Help Centre on xx68 covers common account, wallet and terms questions with step-by-step notes. Check there first — many policy points are explained in plain language without waiting for a reply.
Your account data and transaction records are retained for as long as your account is active and for a further period required by applicable rules. We apply account-level security measures — session management and login verification steps shown at the account login page — to reduce unauthorised access. Cookies on xx68 are used for session continuity and to keep your login state between pages; you can review and adjust cookie settings through your browser at any time. If you want to request changes to the data held on your account, or ask what we hold, contact support with your account ID and the nature of your request.
We hold account and transaction records for the duration of your active account plus the period required by applicable local rules. The retention schedule is not adjustable by account setting but you can request a summary of what we hold.
Cookies keep your session active and your preferences set between pages. No third-party advertising cookies are placed without a separate disclosure. Manage cookie preferences through your browser settings at any time.
Login verification steps are shown at the account sign-in page. We recommend not sharing your login credentials and to contact support immediately if you suspect unauthorised access to your account.
To request a correction, ask what data we hold, or raise a concern about how your information is handled, email the support address in your account settings. Reference your account ID so the right records are pulled.
The questions below cover what we hear most from account holders reading through the policy for the first time.
Yes. Deposits and withdrawals through DuitNow, GrabPay and Bank Transfer are all covered by these terms up to the point they leave our system. Each payment provider also has its own terms that apply once the transaction enters their network.
The revised terms are posted on this page. Continuing to use your account after the update takes effect means you accept the changes. If you do not agree, you can close your account before the effective date and contact support to clear any open wallet balance.
Log in and open the account dashboard. Every transaction is listed with its date, amount, payment route and status. You can match these entries against your DuitNow or Bank Transfer statement using the reference numbers shown.
Yes. Go to account settings while logged in and submit the correction through the form there. Once we process it, the updated detail is reflected on your next login. Contact support if the self-service option does not cover the change you need.
Access depends on local law and is available only where permitted under the rules of your region. If you are unsure whether access is allowed where you are, check the account registration page for the eligibility information shown there.
Start with the Help Centre on xx68 for common issues. For anything not covered there, contact support via live chat or email with your account ID and the transaction reference number from your dashboard — that lets us pull the record straight away.