This page covers every money operation you will carry out on your xx68 account — adding funds, requesting a payout, verifying your identity and matching wallet transactions to your account history. We have configured three local payment routes for Malaysia: DuitNow for instant QR or online banking transfers, GrabPay for wallet top-ups straight from your GrabPay balance, and Bank Transfer as a reliable fallback when you need it. Each method sits inside the Cashier section of your account dashboard, visible after you log in. Start with the deposit section below if you are funding your account for the first time.
Opening the Cashier and selecting Deposit brings you straight to the payment route selector. We surface DuitNow first because it settles via the local interbank network without asking you to leave the page — scan the QR code or confirm through your bank's app and the amount lands in your account balance. GrabPay is the second option; it draws directly from your GrabPay wallet, which suits you if your day-to-day spending already runs through that e-wallet. Bank Transfer is listed third and works through FPX, so any participating Malaysian bank account you hold can be used.
Log in and open Cashier
Tap your account icon and select Cashier, then choose Deposit from the tab row at the top of the page.
Pick your payment route
Choose DuitNow, GrabPay or Bank Transfer. The page shows the fields and limits for whichever method you select.
Enter the amount and confirm
Type the amount within the range shown, follow the on-screen authorisation step for your chosen wallet or bank, and submit.
Balance updates in Account History
Once the transfer is processed by your wallet or bank, the amount is added straight to your xx68 wallet balance, visible in Account History.
PAYOUT REQUEST
Request a Payout from Your Balance
Withdrawals follow a parallel path to deposits. Head back to Cashier and choose Withdraw — you will see the same three route options, but the receiving detail must match a wallet or bank account registered under your name. This name-match requirement is how we protect your funds: a transfer sent to a mismatched account cannot be returned automatically, so we verify ownership before releasing any amount. DuitNow withdrawal routes the payout to the DuitNow-registered mobile number or account number you supply. GrabPay payouts land in your linked GrabPay wallet. Bank Transfer sends the amount to the FPX-participating account you nominate. All three options display the minimum withdrawal figure on the request form — check that your balance meets it before submitting. Your withdrawal request status appears in Account History with a reference number you can quote to support if anything needs following up.
Open Cashier and choose Withdraw
Select Withdraw in Cashier, then pick the route — DuitNow, GrabPay or Bank Transfer — that matches your registered payout account.
Enter your payout details
Supply the receiving account or wallet number. The name on the account must match your xx68 verified profile before the request can be processed.
Confirm the amount and submit
Enter an amount within the displayed range and confirm. A reference number is generated and appears in Account History immediately.
Track status in Account History
The withdrawal status updates in Account History as it moves through each stage. Keep the reference number if you need to contact support.
ACCOUNT VERIFICATION
Verify Your xx68 Account
Account verification links your real identity to your xx68 wallet so that payouts can only travel to accounts you own. We ask for this once — complete it and it applies to all future withdrawals. The verification screen is inside Account Settings under Identity Verification. Upload a clear image of your MyKad or passport, and where prompted, a selfie holding the document. We check that the name matches the account registration details. Once confirmed, your account shows Verified status and the withdrawal flow no longer prompts you to repeat the step. Verification also protects you: if someone else attempts to access your account, the identity check is the layer that stops an unauthorised payout reaching an outside wallet.
Open Identity Verification
Go to Account Settings and select Identity Verification. The page lists exactly which documents are accepted.
Upload your document
Submit a clear photo of your MyKad or passport. Blurry or cropped images extend the review — ensure all four corners are visible.
Complete the selfie step
Hold your document next to your face for the selfie prompt. This confirms the document belongs to you, not a scan from elsewhere.
Wait for Verified status
Once our team completes the check, your account status updates to Verified. You receive a confirmation notification inside the account.
PAYMENT ROUTES
Local Payment Methods at xx68
Three local payment routes are configured for Malaysia accounts on xx68. DuitNow handles instant transfers using the national interbank QR standard, making it the route most suitable when you want funds available quickly. GrabPay draws from your GrabPay e-wallet balance — practical if you top up GrabPay regularly for daily spending. Bank Transfer via FPX connects directly to your Malaysian bank account through the standard FPX gateway, giving you a bank-statement record for every transaction. All three methods are accessible from the same Cashier screen after login. The method you use for deposits does not have to match the method you use for withdrawals, though the receiving account must be registered in your own name for any payout route. Check the Cashier page for the current minimum and maximum amounts shown for each method.
DuitNow
Scan the QR code or use your bank app to authorise. Covers both deposit and withdrawal when your DuitNow-registered number is linked to your account.
GrabPay
Fund your account from your GrabPay wallet balance. Withdraw back to the same GrabPay account registered under your verified name.
FPX Bank Transfer
Connect any FPX-participating Malaysian bank account. Suitable when you prefer a direct bank-to-account record rather than an e-wallet transaction.
Bank Transfer
Standard bank-to-bank route for accounts that are not linked to an e-wallet. Details and limits are shown in the Cashier deposit form.
TRANSACTION RECORDS
Match Your Wallet to Your Account History
Every deposit and withdrawal on xx68 generates a reference number that appears in two places: your xx68 Account History and your wallet or bank statement. When the two references align, the transaction is confirmed end-to-end. If your wallet shows a deduction but the xx68 balance has not updated, the reference number is the detail our support team needs to trace the transfer. Keep a screenshot of both records — the wallet confirmation screen and the Account History entry — until the transaction shows a final status. Status labels in Account History use three states: Pending means the request has been received; Processing means it is moving through the payment network; Completed means the funds have settled. A transaction that stays in Processing longer than the on-screen estimate indicates a delay worth raising with support using the reference number.
Reference number
Generated at the moment you confirm a deposit or withdrawal. Copy it from the Cashier confirmation screen and keep it until status shows Completed.
Status labels
Pending, Processing and Completed are the three states shown in Account History. Each update is logged with a timestamp you can screenshot for your records.
Account History log
The full transaction log is under Account History after login. It lists every deposit, withdrawal and adjustment in reverse chronological order with reference numbers.
Evidence to keep
Save the wallet confirmation (DuitNow, GrabPay or bank app) and the xx68 Account History entry together. This pair is what support needs if a transfer requires investigation.
ACCOUNT SECURITY
How We Protect Your Transactions
Security on banking operations runs at the account level and at the transfer level. At the account level, verified identity ties your payout route to a wallet or bank account that belongs to you — no payout can be redirected to an unverified account. At the transfer level, every Cashier session runs over an encrypted connection between your device and our servers. We do not store your full bank credentials or wallet PIN — the payment authorisation step happens inside your own bank app or GrabPay interface, not on our page.
Domain check
Always confirm you are on xx68 before entering account details. Bookmark the address directly to avoid phishing pages that copy the site appearance without the correct domain.
Identity verification
Your MyKad or passport verification step binds your real name to your xx68 wallet, ensuring every payout travels only to accounts you have proven ownership of.
Wallet ownership matching
DuitNow, GrabPay and FPX payouts are checked against your verified account name before any release. A name mismatch blocks the transfer until ownership is confirmed.
Support contact path
Contact details for our support team are inside your account dashboard under Help. Use that channel — not third-party chat links — for any banking query.
COMMON QUESTIONS
xx68 Banking — Questions We Hear Most
These are the questions that come up most often once you are ready to move money through your xx68 account. Each answer reflects how the current Cashier and Account History setup works — check your account dashboard for the latest figures, as minimums and limits are displayed there and may be updated.
Which payment methods can I use to deposit into xx68?
DuitNow, GrabPay and Bank Transfer via FPX are the three configured deposit routes for Malaysia accounts. All three are accessible from the Cashier section after you log in. Check each method's minimum amount field on screen before submitting.
How do I know my DuitNow deposit has been received?
After your bank app or DuitNow QR authorisation completes, Account History shows a Pending entry with a reference number. Once the transfer settles, the status updates to Completed and the amount appears in your wallet balance.
Can I withdraw to a GrabPay wallet that is different from the one I deposited with?
The withdrawal account must be registered under your verified name — the specific wallet can differ from your deposit wallet as long as name ownership matches your xx68 verified profile. The Cashier withdrawal form shows the accepted options.
What documents do I need for account verification?
A MyKad or passport photo plus a selfie holding the document is what the Identity Verification screen asks for. The name on the document must match your xx68 registration details. Once approved, the Verified status applies to all future withdrawal requests.
My deposit is showing as Pending — what should I do?
A Pending status means we have received the request and it is moving through the payment network. Note the reference number in Account History. If it has not reached Completed after the on-screen estimate, contact support via the Help channel in your account dashboard with that reference number.
Is there a minimum withdrawal amount at xx68?
The minimum withdrawal figure is displayed on the Cashier withdrawal form for each payment route. We do not publish a fixed figure here because the amounts shown in your account reflect the current configuration — check the form before submitting your request.
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